/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
After a tenant refresh, no new ID or password was sent to the IT contact by e-mail.
Environment
SAP Cloud for Customer
Cause
System will not send a new ID or password after a tenant refresh.
Resolution
Previous credentials before tenant refresh are still valid, once the refresh is completed successfully, the customer IT contact will receive an email notification mentioning new initial credentials. If it is still not working, the customer can create a new case with the SAP Support component LOD-CRM-ADM so that SAP C4C support will provide new initial credentials to the customer IT contact through email.
See Also
Keywords
Sales Cloud, Service Cloud, New Initial Credentials, LOD-CRM-ADM. , KBA , LOD-CRM-ADM , Administration UI , Problem
Product
SAP Cloud for Customer core applications 2308
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)