3389632 - Multiple records can be added via opening 2 tabs or via Import extended user information even if max.entries is set as 1 for background element

Even if set max.entries = 1 for background element, multiple records can be added via opening 2 tabs or via Import extended user information tool.

SAP SuccessFactors Employee Central

• Employee Profile

1. Log into the instance.

2. Go to Manage business configuration >> Employee Profile >> click on certain Background element >> confirm that max.entries is set as 1

3. Go to employee profile of sample user >> go to the background information block >> confirm that normally only 1 record can be added.

    But if open 2 tabs, firstly maintain data in tab1, then maintain data in tab2, then save in tab2, finally save in tab1, 2 records can be added.

4. Go to Import extended user information >> import background information >> confirm multiple records can be added.

Max.entries limit doesn't apply when importing data items. This is currently system expected behavior.

But regarding the behavior 'multiple records can be added via opening 2 tabs', this is confirmed as Defect and will be resolved in 2H2023 release.

As a temporary workaround, it is advised to avoid saving via 2 tabs.

As a permanent solution, the defect will be resolved in 2H2023 release. 

EDU-19509 , KBA , LOD-SF-EP-BGD , Background Elements , Problem