SAP Knowledge Base Article - Public

3389976 - Completed Documents Are Being Sent to ERP During Merge Process


Account Merge has triggered Sales Order update to ECC after the Order was completed which created a new order in ECC.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Order;
  2. Open the affected Sales Order;
  3. Go to Changes facet;
  4. You noticed the order was processed some time ago but still it has triggered an update to ECC again;
  5. The account merge happened, hence the sales order was reassigned to the merged account.


The scoping question "Business Partner Merge of Completed Documents" is maintained active inside your business configuration.


If you would like that completed documents remain untouched during merge process, then please de-scope the question "Business Partner Merge of Completed Documents" inside your business configuration. Otherwise, even completed documents will be changed and sent to ERP.


sales orders, document, trigger, reparenting , KBA , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer core applications all versions