SAP Knowledge Base Article - Public

3390028 - I-9 2023 version form message displaying on Onboarding 1.0

Symptom

When accessing Onboarding the message is displaying to all users.

The 2023 version of the Form I-9 was added to your system on October 13, 2023. New I-9 forms will utilize the 2023 version. Any incomplete or unsigned I-9 forms must be restarted so they use generate a new DocuSign envelope that uses the 2023 version.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

This is a temporary message regarding the new form I9. The same will disappear by the end of November.

There is no way to control who sees it and the only possible options are to either disable it or change the text.

From SuperAdmin account options (a partner is required for this action) you can update below keys:

  • To hide: SuperAdmin > Account Options > Set WQ.Banner to "False"
  • Or to edit the content: SuperAdmin > Account Options > WQ.BannerMessage

Keywords

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Product

SAP SuccessFactors Onboarding all versions