3390030 - Error while initiating Background Check: "Error occurred while trying to save order information" - Recruiting Management

When trying to initiate background check for a candidate, the user receives the following error: "Error occurred while trying to save order information"

SAP SuccessFactors Recruiting Management

1. Recruiting>Job Requisitions
2. Click on candidate application on a job req
3. Try to Initiate Background Check for a candidate and receive error: "Error occurred while trying to save order information"

ORDER_NO character limit is 50 but the order number being passed is over 50 characters. This is verified from checking backend logs with the following error: "inserted value too large for column: Failed in "ORDER_NO" column with the value..."

In order to resolve this, please engage the FADV Support (https://fadv.com/contact/) to change the Account ID to have less number of characters. Once changed, select the 'Synchronize Accounts and Packages' from 'First Advantage Background Check Integration Settings' to sync the changes done by FADV.

Integrating Recruiting with First Advantage for Background Checks

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