Symptom
- Unable to change the status of the Incident upon creation of a Service Request
- SET_PREDOC action does not work for Service requests and incidents
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SET_PREDOC, SMRQ, ZMRQ, SMIN, ZMIN, Incident status, Service Request, Status, automatic , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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