SAP Knowledge Base Article - Preview

3390072 - How to change the status of an incident based on the status of the Service Request

Symptom

  • Unable to change the status of the Incident upon creation of a Service Request
  • SET_PREDOC action does not work for Service requests and incidents


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Environment

SAP Solution Manager 7.2 

 

Product

SAP Solution Manager 7.2

Keywords

SET_PREDOC, SMRQ, ZMRQ, SMIN, ZMIN, Incident status, Service Request, Status, automatic , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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