Symptom
The "ID Mapping to Microsoft Excel" is no longer working and a dump is observed while trying to download the data:
An error occurred while processing your request.
Reference #221.48d3cf17.1696987886.b4f89f0e
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Administrator work center.
- Go to the ID Mapping for Integration.
- Select the desired "Mapping of:".
- Select the desired "System Instance ID".
- Click "Go".
- Select "ID Mapping to Microsoft Excel"
It is loading and an error is raised afterwards:
An error occurred while processing your request.
Reference #221.48d3cf17.1696987886.b4f89f0e
Cause
The excel add-in cannot deal with the huge amount of master data stored in C4C and it depends on the number of records.
Resolution
In this case, as there is a large volume of data, then the Data Workbench is the recommended tool to download the file.
See Also
Keywords
ID Mapping for Integration; C4C; ERP; S4; Integration, ID Mapping. , KBA , SRD-RC-CIM , Code and ID Mapping , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To