SAP Knowledge Base Article - Public

3390151 - Dump While Exporting Data to Excel Via ID Mapping for Integration


The "ID Mapping to Microsoft Excel" is no longer working and a dump is observed while trying to download the data:

An error occurred while processing your request.

Reference #221.48d3cf17.1696987886.b4f89f0e


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the ID Mapping for Integration.
  3. Select the desired "Mapping of:".
  4. Select the desired "System Instance ID".
  5. Click "Go".
  6. Select "ID Mapping to Microsoft Excel"

It is loading and an error is raised afterwards:


An error occurred while processing your request.

Reference #221.48d3cf17.1696987886.b4f89f0e


The excel add-in cannot deal with the huge amount of master data stored in C4C and it depends on the number of records.


In this case, as there is a large volume of data, then the Data Workbench is the recommended tool to download the file.


See Also

SAP Help Guide Integrating SAP Cloud for Customer with SAP CRM using SAP Process Integration  


ID Mapping for Integration; C4C; ERP; S4; Integration, ID Mapping. , KBA , SRD-RC-CIM , Code and ID Mapping , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To


SAP Cloud for Customer core applications all versions