3390179 - Error: The requesting s-user <S-user> is not part of Company <company code>

Symptom

Job SAP_LMDB_DOWNLOAD_CONTENT is failing with error below.

Job log overview for job: SAP_LMDB_DOWNLOAD_CONTENT
Date Time Message text

Job started
Step 001 started (program RLMDB_IMPORT_DOWNLOAD_CONTENT, variant &0000000000000, user ID SM_DL_LDB)
Starting job execution (attempt 1 of 3)
Sending request for download metadata for next job run (download user <S-user>
Retrieving import metadata from SAP Support Portal for namespace sld/active
The requesting s-user <S-user> is not part of Company <Company Code>.
Job cancelled after system exception ERROR_MESSAGE

Environment

SAP Solution Manager 7.2

SAP Focused Run 3.0

SAP Focused Run 4.0

SAP Focused Run 5.0

Product

SAP Solution Manager 7.2

Keywords

metadata, not part, company, not part of company, SAP_LMDB_DOWNLOAD_CONTENT , KBA , SV-SMG-LDB , Landscape Management Database (LMDB) , SV-SMG-SVC , Administration of Service Connections with Solution Manager , Problem

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