Symptom
Supplier Invoices associated with the Purchase Order (in the document flow) are cancelled, still the Account balance for the Supplier used in the Purchase Order is not 0.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Payables work center
- Go to Suppliers view and search for Supplier ABC
- We see account balance is not 0
Cause
If we go to Payables work center -> Suppliers view -> search for Supplier ABC -> click on View, there will be line item which will be in status Open.
Click on the respective External Reference id, Invoices which are not cancelled will appear here.
As there is pending Invoice to be cancelled for the Supplier ABC, the balance was not showing as 0.
Resolution
Cancel the open Invoice. After few minutes, login again and the balance will be updated to 0.
Keywords
Supplier account balance is not 0, account balance of supplier, invoice not cancelled in the purchase order. , KBA , SRD-SRM-SI , Supplier Invoicing , Problem