3390613 - The Name Section of Sales Document Only Displays Title of Private Account

When creating a sales document (Sales Order, Service Order, etc) for a private account, only the Title (German 'Herr' = Mr.) is displayed in the Name section of the Involved Parties tab, and the actual name is shown in the Additional Name 1 field.

SAP Business ByDesign

The Service Order document will be used for the following example:

1. Go to Service Order Work Center.
2. Go to Service Order Processing View.
3. In the Common Task, Select New Service Order.
4. In the Account field, enter the Account ABC (where ABC represents the Account ID).
5. Navigate to Involved Parties tab.

Title Herrn (Mr.) is displayed for the private account ABC in Name section in address sub-tab and the actual name is shown in the field 'Additional Name Field 1.

In some country/regions the address formatting rules demand that the form of address is maintained in a separate lines and Germany is one of them. The Title, First name and Last name should be maintained in two different lines.

For Example: 

Title,

First and Last name,

Whereas if the individual customer is from the United States, then the form of address would be printed in the same line. For Example: Mr. XYZ (XYZ represents Customer's name).

Title; Name; Germany; Involved Parties; Sales Order; Service Order; Contract; Incorrect , KBA , AP-SLO-SO , Sales Order , SRD-CRM-SEO , Service Orders , SRD-CRM-ORD , Orders & Contracts , How To