Symptom
You are trying to create a sales document (Sales Order, Service Order etc) for private account, but only Title (German 'Herr' = Mr.) is displayed in Name section of Involved parties and the actual name is shown in the Additional Name 1 field.
Environment
SAP Business ByDesign
Reproducing the Issue
In this case we have taken example of Service order:
- Go to Service Order work center.
- View: Service order processing.
- Create new service order for account 1000020.
- Navigate to Involved parties tab.
Title Herrn (Mr.) is displayed for private account 1000020 in Name section in address sub-tab and the actual name is shown in the field 'Additional Name Field 1.
Cause
In some country/regions the address formatting rules demand that the form of address is maintained in a separate lines and Germany is one of them. The Title, First name and Last name should be maintained in two different lines.
For Example:
Title,
First and Last name,
Whereas if the individual customer is from the United States, then the form of address would be printed in the same line. For Example: Mr. XYZ (XYZ represents Customer's name).
Resolution
This is expected system behavior.
See Also
Title; Name; Germany; Involved Parties; Sales Order; Service Order; Contract; Incorrect
Keywords
KBA , AP-SLO-SO , Sales Order , SRD-CRM-SEO , Service Orders , SRD-CRM-ORD , Orders & Contracts , Problem