SAP Knowledge Base Article - Public

3390686 - SAP Datasphere subscription cannot be changed from Free Plan to Standard Plan in SAP BTP


When trying to update the service instance from free plan to standard plan an error occurs: 

"Service broker error: Service broker data-plane-sbf failed with: Requested service instance plan cannot be upgraded or downgraded".


SAP Datasphere 


The service instance is failing to update because the tenant does not exist anymore. Once the tenant reaches the expiration date it gets suspended and after 5 days it is deleted. 


There is no way to recover deleted tenants. 

Although the tenant gets deleted, the SAP Service Instance remains on the customer Global Account, but it will not work anymore. Therefore is necessary to delete the instance and create a new one. 

See Also

Update Your Free Plan to Standard Plan in SAP BTP

SAP Datasphere: Getting Started with SAP Datasphere for Free


SAP BTP, instance, service Instance, subscription, free plan, upgrade, dwc  , KBA , DS-PROV , DWC Provisioning , Problem


SAP Datasphere all versions