SAP Knowledge Base Article - Public

3390718 - Attachments are deleted when there are raise error message rules for dependents - Employee Central

Symptom

Attachments are deleted in case of raise error message from rules on dependents section in Employee Profile.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to any employee and save some dependents data
  2. Configure raise error message rules for dependents
  3. Import dependents data on new data without attachment id column in the template
  4. Go to previous dependents data and observe that attachment is deleted from attach_content table.
  5. Expected: Attachments should not be deleted from attach_content unless they are deleted from database.

Cause

This is a product defect.

Resolution

Engineering has worked on the solution for this defect and this fix will be released on b2311, available on October 21st in Preview environments and in November 18th for Production. 

Keywords

INC5625117, ECT-223570, Failed to update the attachments, DMSClientHelper failed and no fallback available, dependents, error dependents, edit history, attachment error, KI2305 , KBA , LOD-SF-EC-DPD , Dependents Management , LOD-SF-PLT-DOC , Document Management , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions