SAP Knowledge Base Article - Public

3390718 - Attachments are deleted when there are raise error message rules for dependents - Employee Central


Attachments are deleted in case of raise error message from rules on dependents section in Employee Profile.


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to any employee and save some dependents data
  2. Configure raise error message rules for dependents
  3. Import dependents data on new data without attachment id column in the template
  4. Go to previous dependents data and observe that attachment is deleted from attach_content table.
  5. Expected: Attachments should not be deleted from attach_content unless they are deleted from database.


This is a product defect.


Engineering has worked on the solution for this defect and this fix will be released on b2311, available on October 21st in Preview environments and in November 18th for Production. 


INC5625117, ECT-223570, Failed to update the attachments, DMSClientHelper failed and no fallback available, dependents, error dependents, edit history, attachment error, KI2305 , KBA , LOD-SF-EC-DPD , Dependents Management , LOD-SF-PLT-DOC , Document Management , Known Error


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions