SAP Knowledge Base Article - Public

3390757 - Performance Forms Launch to an Alternate Route User Step When Using 'Scheduled Launch'


When a performance form is scheduled to be launched at a later date, the form launches to an Alternate Route User step.


SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Configure a Route map with only one step and the step owner for the role Originator
  2. Launch a form with the form template associated to the described Route Map by launch form tool or Manage schedule reviews.
  3. In the Launch Form tool, choose the "Later" radio under "One-Time". 
  4. Search and add the target subject
  5. Wait for the form creation
  6. Check the Form Route map in the Route Form tool > The Alternate Route User Step is added


The route map has one step for an O (Originator) role


This is expected behavior as the system is not designed to launch a form with one route map step assigned to the O (Originator) role.

Alternative Options:

See Also

2077339 - Alternate Route User Step - U Step - Performance Management


Alternate route step, route map, originator, schedule form creation, PM, PMGM, launching, u step, u-step, maps, creating, reviews, success factors, SF, SFSF, schedules, create, created, creating, forms , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-PM-SCH , Form Schedulers and Launches , Problem


SAP SuccessFactors Performance & Goals all versions