Symptom
When a performance form is scheduled to be launched at a later date, the form launches to an Alternate Route User step.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Configure a Route map with only one step and the step owner for the role Originator
- Launch a form with the form template associated to the described Route Map by launch form tool or Manage schedule reviews.
- In the Launch Form tool, choose the "Later" radio under "One-Time".
- Search and add the target subject
- Wait for the form creation
- Check the Form Route map in the Route Form tool > The Alternate Route User Step is added
Cause
The route map has one step for an O (Originator) role
Resolution
This is expected behavior as the system is not designed to launch a form with one route map step assigned to the O (Originator) role.
Workarounds:
- Add additional steps to the route map by following Implementing and Managing Performance Management - Creating a Route Map
- Populate a different role for the first step. Available roles are in Implementing and Managing Performance Management - Roles
- Change the form's route map by using Modify Form Route Map. Steps are in Implementing and Managing Performance Management - Modifying Route Maps.
See Also
Keywords
Alternate route step, route map, originator, schedule form creation, PM, PMGM, launching, u step, u-step, maps, creating, reviews, success factors, SF, SFSF, schedules, create, created, creating, forms , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-PM-SCH , Form Schedulers and Launches , Problem