SAP Knowledge Base Article - Public

3390757 - Performance Forms Launch to an Alternate Route User Step When Using 'Scheduled Launch'

Symptom

When a performance form is scheduled to be launched at a later date, the form launches to an Alternate Route User step.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Configure a Route map with only one step and the step owner for the role Originator
  2. Launch a form with the form template associated to the described Route Map by launch form tool or Manage schedule reviews.
  3. In the Launch Form tool, choose the "Later" radio under "One-Time". 
  4. Search and add the target subject
  5. Wait for the form creation
  6. Check the Form Route map in the Route Form tool > The Alternate Route User Step is added

Cause

The route map has one step for an O (Originator) role

Resolution

This is expected behavior as the system is not designed to launch a form with one route map step assigned to the O (Originator) role.

Workarounds:

See Also

Keywords

Alternate route step, route map, originator, schedule form creation, PM, PMGM, launching, u step, u-step, maps, creating, reviews, success factors, SF, SFSF, schedules, create, created, creating, forms , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , LOD-SF-PM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-PM-SCH , Form Schedulers and Launches , Problem

Product

SAP SuccessFactors Performance & Goals all versions