SAP Knowledge Base Article - Public

3390798 - Joule availability in SAP SuccessFactors


  • When will Joule be available in SuccessFactors?
  • Any reference documents on Joule.


SAP SuccessFactors HXM Suite


Starting from the 2H 2023 release, HR tasks in SuccessFactors can be performed in SAP’s new AI copilot.

Joule will allow managers and employees to perform business tasks in a conversational context that is enabled by supported transactional use cases. This KBA provides latest information regarding Joule in SAP SuccessFactors.


Joule will be available in the selected data centers on November 17, 2023. For more details, kindly refer to below information and statements:

Does Joule require any separate License to set up & use?

Yes, Joule Enablement in SuccessFactors requires separate license as a necessary pre-requisite. Kindly reach out to your SAP Account Executive for more details on the same.

How to enable Joule in SuccessFactors?

Once the Joule-specific license has been acquired as mentioned previously, the initial setup & user sync for Joule has to be fully completed. Step by step help guide for this-> Initial Set Up

Post the initial setup and user sync, Joule can be enabled in SuccessFactors following this guide-> Enabling Joule in SAP SuccessFactors

Important Note:  
We have trained the NLP (Natural Language Processing) model in the out-of-the-box solution to have Joule recognize various user expressions and HXM words and terminologies. But there might exist some minor issues with NLP recognition, like- lack of context-awareness, inability to recognize specific terms (e.g. pronouns, possessive adjectives), rule-based flows etc. Our product team is continually working on improving these deficiencies.

See Also

Joule Now Supported in SAP SuccessFactors | SAP Help Portal


SAP SuccessFactors, Joule, SF, Digital Assistant, 2H2023, release, AI, copilot,  , KBA , LOD-SF-PLT-DA , Digital Assistant , Product Enhancement


SAP SuccessFactors HXM Suite 2311