SAP Knowledge Base Article - Public

3391302 - [Onboarding] Application Error in Onboarding Personal Data Collection Step after enabling Centralised Services in Preview Environments


After 2311 Enablement, we are facing issue while completing Personal Data Collection Step when Centralized Services in enabled in Employee Central.

Cancel Onboarding is Impacted if Service Layer is enabled.


SAP SuccessFactors Onboarding


  • This is a Known Issue.
  • Engineering Team has already identified a fix for the same


  • Engineering team is working on a fix. 
  • We will be updating the timeline of the fix, please review this article for further information.
  • Additionally, you may reach out to your SAP Account Manager to check for the fix date regarding OBX-28373

NOTE: Centralized Services will not be enabled in Production instances after the 2H 2023 Release. In onboarding general settings, the switch "Enable Centralized Services for Onboarding" will not be available for all the instances in Production Stack. The release date to enable Centralized Services for Production will be communicated shortly.

See Also


KI2311, OBX-28373, OBX-28478 Timestamp, Personal Data Collection, Application Error, Centralised Services , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Known Error


SAP SuccessFactors Onboarding 2311