3391334 - SuccessFactors Generative AI Availability - SuccessFactors

Generative AI capabilities are available in SAP SuccessFactors. This KBA provides an overview of the data centers where these capabilities are supported and additional information relevant to customers whose data is processed within the European Union.

SAP SuccessFactors HCM Suite

SuccessFactors Generative AI features are available in the following Data Centers 

For Customer Data processed (hosted) in EU:

Customer Data processed (hosted) in the EU are not transferred outside the EU to utilize AI features provided in BTP (SAP AI Core) datacenters: 

• Customer Data processed in DC33 located in Germany-Frankfurt may be transferred to DC EU11 located in Germany-Frankfurt for customer use of AI features.
• Customer Data processed in DC55 located in Germany-Frankfurt may be transferred to DC EU11 located in Germany-Frankfurt for customer use of AI features.

For a complete list of each BizX Data Centre and their regional location, please see 2089448 - SuccessFactors Data Center Name, Location, Production Login URL, Production Domain Name, External Mail Server Details and Outbound IP addresses.

Important notes

• Joule is separate from SuccessFactors Generative AI. For Joule Availability in SAP SuccessFactors, please refer to KBA 3390798 - Joule availability in SAP SuccessFactors
• SuccessFactors Generative AI features are supported in both Azure US-East and Azure EU Central
• SuccessFactors Generative AI features are not supported in China and KSA (Regulated Customers DC 82).
• EU Access is currently supported for SuccessFactors Generative AI features on DC33, DC55, DC57 & DC74.
• SuccessFactors Data Center notation for 'DC' is short for Data Center.
• BTP Region notation for 'cf' is short for Cloud Foundry.

How to have access to the Generative AI capabilities

Premium AI capabilities require purchasing of AI units license. All features using generative AI capabilities are considered to be Premium AI. Contact your Account Executive to discuss and place the SKU order. For more details about enabling the AI features, refer to KBA 3595168 - How to enable AI features in SuccessFactors.

• KBA 2089448 - SuccessFactors Data Center Name, Location, Production Login URL, Production Domain Name, External Mail Server Details and Outbound IP addresses
• KBA 3390798 - Joule availability in SAP SuccessFactors
• SAP Help Portal - Job Description Enhancement Using AI
• SAP Help Portal - Interview Questions Generation Using AI and Applicant Evaluation in Microsoft Teams | SAP Help Portal
• SAP Help Portal - Prepare for and Evaluate Interviews in Microsoft Teams
• SAP Help Portal - Joule Now Supported in SAP SuccessFactors | SAP Help Portal
• KBA 3396784 - SuccessFactors Generative AI Multilingual Creation- Recruiting Management 

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