SAP Knowledge Base Article - Public

3391334 - SuccessFactors Generative AI Availability - SuccessFactors

Symptom

Generative AI capabilities are available in SAP SuccessFactors. This KBA provides an overview of the data centers where these capabilities are supported and additional information relevant to customers whose data is processed within the European Union.

Environment

SAP SuccessFactors HCM Suite

Resolution

SuccessFactors Generative AI features are available in the following Data Centers 

SuccessFactors Datacenters / Data Center Address Business Technology Platform Regions
DC22 / Dubai cf-eu10
DC33 / SAP Converged Cloud -  Frankfurt cf-eu11
DC41/ Azure - US cf-us10
DC47 / Azure -Canada cf-us10
DC50 / GCP - Tokyo cf-us10
DC52 / GCP - Singapore cf-us10
DC55 / GCP -Frankfurt cf-eu11
DC57 / GCP -Eemshaven cf-eu11
DC60 / Canada Central cf-us10
DC62 / São Paulo cf-us10
DC66 / Azure -Sydney cf-us10
DC68 / Azure -Virginia cf-us10
DC70 / Virginia -Azure cf-us10
DC74 /Azure -Switzerland North cf-eu11
DC80 / GCP - Mumbai cf-us10
DC23 / KSAcf-eu10 & cf-eu11
DC84 (Non-regulated/Private Sector Customers DC) / KSA cf-eu10 & cf-eu11

For Customer Data processed (hosted) in EU:

Customer Data processed (hosted) in the EU are not transferred outside the EU to utilize AI features provided in BTP (SAP AI Core) datacenters: 

  • Customer Data processed in DC33 located in Germany-Frankfurt may be transferred to DC EU11 located in Germany-Frankfurt for customer use of AI features.
  • Customer Data processed in DC55 located in Germany-Frankfurt may be transferred to DC EU11 located in Germany-Frankfurt for customer use of AI features.

For a complete list of each BizX Data Centre and their regional location, please see 2089448 - SuccessFactors Data Center Name, Location, Production Login URL, Production Domain Name, External Mail Server Details and Outbound IP addresses.

Important notes

  • Joule is separate from SuccessFactors Generative AI. For Joule Availability in SAP SuccessFactors, please refer to KBA 3390798 - Joule availability in SAP SuccessFactors
  • SuccessFactors Generative AI features are supported in both Azure US-East and Azure EU Central
  • SuccessFactors Generative AI features are not supported in China and KSA (Regulated Customers DC 82).
  • EU Access is currently supported for SuccessFactors Generative AI features on DC33, DC55, DC57 & DC74.
  • SuccessFactors Data Center notation for 'DC' is short for Data Center.
  • BTP Region notation for 'cf' is short for Cloud Foundry.

How to have access to the Generative AI capabilities

Premium AI capabilities require purchasing of AI units license. All features using generative AI capabilities are considered to be Premium AI. Contact your Account Executive to discuss and place the SKU order. For more details about enabling the AI features, refer to KBA 3595168 - How to enable AI features in SuccessFactors.

See Also

Keywords

2H, 2023, job, description, ai, recruiting, rcm, profile, builder, job, posting, RCM-117092, interview questions, RCM-117700, joule, GenAI, preview, production release, job description, enhance using AI, generative AI, sf , KBA , LOD-SF-PLT-GAI , Enabling Generative AI in SuccessFactors , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-RCM , Recruiting Management , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-EP , People Profile , LOD-SF-SCM , Succession Management , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-CMP , Compensation Management , How To

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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