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SAP Knowledge Base Article - PreviewSymptom
- When inbound calls arrive, the details are opening in the new tab (live session) for each call
- User don't need the Live Session and/or Customer Hub tabs
- Some users may find the extra tabs unnecessary, contributing to increased Average Handling Time (AHT) and would like these from opening
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Environment
- SAP Service Cloud
- Live Activity
- SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2308
Keywords
Extra tabs, Live Activity , KBA , LOD-CRM-LA , Live Activity , Problem
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