SAP Knowledge Base Article - Preview

3391336 - While using the Fiori layout in Live Activity, call details would be opened in the Live Session and Customer Hub tabs

Symptom

  • When inbound calls arrive, the details are opening in the new tab (live session) for each call
  • User don't need the Live Session and/or Customer Hub tabs 
  • Some users may find the extra tabs unnecessary,  contributing to increased Average Handling Time (AHT) and would like these from opening


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Environment

  • SAP Service Cloud
  • Live Activity
  • SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2308

Keywords

Extra tabs, Live Activity , KBA , LOD-CRM-LA , Live Activity , Problem

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