SAP Knowledge Base Article - Public

3391371 - During Orientation Step, the panel with checkbox using an alternative procedure authorized by DHS to examine documents is not showing

Symptom

The DHSAlternative_DocumentUploading panels can be found in Settings >> Panels

However, during Orientation Step, the panel with checkbox using an alternative procedure authorized by DHS to examine documents is not showing.

And in New I9 form, the checkbox is unchecked.

Environment

SAP SuccessFactors Onboarding 1.0

Cause

the DHSAlternative_DocumentUploading panel has a filter DivCountry = UNITED STATES OF AMERICA

Resolution

Please make sure the DivCountry has value UNITED STATES OF AMERICA.

If not, please added it through Super Admin >> HRData.

If you don't have access to Super Admin, please turn to support.

Keywords

Orientation, panel with checkbox, DHS, i9, i-9, examine documents, DivCountry, DHSAlternative_DocumentUploading, Document Upload, Upload, Document, Onboarding, alternative procedure, USA , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions