Symptom
The DHSAlternative_DocumentUploading panels can be found in Settings >> Panels
However, during Orientation Step, the panel with checkbox using an alternative procedure authorized by DHS to examine documents is not showing.
And in New I9 form, the checkbox is unchecked.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
the DHSAlternative_DocumentUploading panel has a filter DivCountry = UNITED STATES OF AMERICA
Resolution
Please make sure the DivCountry has value UNITED STATES OF AMERICA.
If not, please added it through Super Admin >> HRData.
If you don't have access to Super Admin, please turn to support.
Keywords
Orientation, panel with checkbox, DHS, i9, i-9, examine documents, DivCountry, DHSAlternative_DocumentUploading, Document Upload, Upload, Document, Onboarding, alternative procedure, USA , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem
SAP Knowledge Base Article - Public