SAP Knowledge Base Article - Preview

3391585 - CX Journey not showing any records in “Total Drop Rate” section.

Symptom

When crated multiple  CX Journey using CX flow and there are multiple  customer records which started cx flow but not completed.

Ideally these customer should be part of “Total Drop Rate” in CX journey.

But Total Drop Rate always showing as zero records . Can you please check this why “Total Drop Rate’ not showing any records even though these are available .

Issues: 

1.Customer Journey not showing "Total Drop Rate" data
2.Customer Journey not showing  graph for "Median Duration In Journey Over Time" & "Journey Expiry Before Completion Over Time'
3.CX flow not showing data for Customer Engagement 
4.CX flow not showing graph  for "Activations Over Time " & "Top Categories"


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Environment

SAP Customer Data Platform

Product

SAP Customer Data Platform all versions

Keywords

CDP, CX flow, Cx journey, Total Drop , KBA , CEC-CDP , SAP Customer Data Platform , How To

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