SAP Knowledge Base Article - Preview

3391848 - Ghost Entry on Relation Tables breaks Backend Operations and Backoffice - SAP Commerce


Users may encounter persistence issues when working with items in the Backoffice, with the system producing an error message:

"Unable to update: item - Catalog: Version | Unexpected error"


This is also identifiable when trying to ImpEx or Synchronize the same item, with the system generating an error stating:

"Couldn't instantiate item for given PK 1234567890123".

Upon further investigation using the PK analyser, the type of the problematic item can be identified:


However, this item does not appear visible within the Backoffice:


"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Commerce
  • SAP Commerce Cloud


SAP Commerce Cloud all versions ; SAP Commerce all versions


commerce, jalo, impex, backoffice, service, layer, Unable to update, Couldn't instantiate item for given PK , KBA , CEC-SCC-PLA-PL , Platform , Problem

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