Symptom
You wish for the C4C system to autotomize or do mandatory Lead duplication checks.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Workcenter.
- Go to Leads Workcenter view.
- Click on + icon.
- Enter data in mandatory fields.
You expect the system to run duplicate checks for Leads in a BeforeSave event automatically.
Cause
This functionality is not available as of current standard design of C4C.
Resolution
If you wish to request this functionality for the possible delivery in future releases, you can directly get in contact with the decision makers in SAP Product Management and request this functionality via https://influence.sap.com/sap/ino/#/campaign/1868
Keywords
automate, lead, duplicate check, , KBA , LOD-CRM-LM , Lead Management , Problem
Product
SAP Cloud for Customer core applications all versions