SAP Knowledge Base Article - Public

3391896 - Autonomize / Mandate Lead Duplication Checks


You wish for the C4C system to autotomize or do mandatory Lead duplication checks.



SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Leads Workcenter view.
  3. Click on + icon.
  4. Enter data in mandatory fields.

You expect the system to run duplicate checks for Leads in a BeforeSave event automatically.


This functionality is not available as of current standard design of C4C.


If you wish to request this functionality for the possible delivery in future releases, you can directly get in contact with the decision makers in SAP Product Management and request this functionality via  


automate, lead, duplicate check, , KBA , LOD-CRM-LM , Lead Management , Problem


SAP Cloud for Customer core applications all versions