3391916 - The Owner Field is Read Only and Cannot be Changed in the Lead Document

Symptom

The Owner Field is Read Only and Cannot be Changed in the Lead Document.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to Sales Workcenter.
2. Go to Leads Workcenter view.
3. Open an existing Lead or click on + icon.
4. Enter the Account.
5. Owner field is filled and is greyed out.

Cause

The Employee Responsible Party Role is marked with 'Forbid manual changes' checkbox under 'Maintain Involved Parties' in Lead Fine tuning Activity List.

Resolution

This is expected system behaviour.

Keywords

lead, owner, read-only, greyed out, activity list, forbid manual changes , KBA , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer core applications all versions