SAP Knowledge Base Article - Public

3391922 - Adding an Approval Note to a Sales Quote and sending the Sales Quote back for Approval saves the Sales Quote but not the Note

Symptom

Adding an Approval Note to a Sales Quote and sending the Sales Quote back for Approval saves the Sales Quote but not the Note

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Sales Work Center.
  2. Open Sales Quote Work Center View.
  3. Open any Sales Quote under Approval that can be Approved with Current User.
  4. Navigate to Approval tab.
  5. Insert approval note.
  6. Click on send back for revision or Approve.
  7. Refresh the Quote.
  8. After refresh, Note is blank.

Cause

After you enter the text in Approval Note, you have to hit Save button first before you click on Approve/Send Back For Revision.

Resolution

This is the current system behaviour

Keywords

sales quote, approval, note, send back for revision, approve, save , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2308