SAP Knowledge Base Article - Public

3391923 - In Visit BO, the Notes from last Visit are not shown correctly under the Notes/Attachment Facet.

Symptom

In Visit BO, the Notes from last Visit are not shown correctly under the Notes/Attachment Facet.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Go to Visits Workcenter.
  2. Go to Visits Workcenter view.
  3. Open any Visit which has Notes From Last Visit.
  4. Go to Notes/Attachment Facet.

We see that when there are multiple lines present for 'Notes From Last Visit', the text is not visible completely.

Cause

This is a known limitation of the system. The Notes/Attachment facet should be used only as a Side pane facet.

Resolution

Kindly enable the Side Pane using:

  1. Click on the Profile Icon.
  2. Click on Settings.
  3. Click Company Settings.
  4. Check the 'Enable Side Pane' button.

Keywords

visit, notes, notes from last visit, side pane, notes/attachment facet, facet , KBA , LOD-CRM-ACT-VST , Visit Planning , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions