3391987 - Adding Email Attachments in Sales Documents

You can only add one attachment at a time to an Email when created as an Activity from Sales Documents (Leads, Opportunities, Sales quotes, Sales orders). Whereas, in Tickets you can add multiple attachments to an Email via Interactions.

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Let us take the example of Opportunities in this case

1. Go to Sales Workcenter.
2. Go to Opportunities Workcenter view.
3. Open any Opportunity
4. Click on the '+' icon on top right of the document.
5. Click on Email. The Email creation page open.
6. Under Attachment section, click on Add button and select Local File.

You see that you are able to select only one document at a time.

This is the behaviour when an Email is created as an Activity from Sales Documents.

This is the current system behaviour.

email, attachment, ticket, single, multiple, selection , KBA , LOD-CRM-OPP , Opportunity Management , Problem