Symptom
Receiving an error message "ID mapping for external value XXX-XXXX of ERP Sales Office ID missing" in the Administrator's Web Service Message Monitoring for service interface CustomerOrderReplicationIn.
Environment
- SAP Cloud for Customer
Reproducing the Issue
- Navigate to Administrator
- Open Web Service Message Monitoring
- Find the error for the service interface CustomerOrderReplicationIn
Cause
ID mapping for the given ERP Sales Offices is not properly maintained.
Resolution
- Navigate to Administrator -> ID Mapping for Integration -> Edit ID Mapping for Integration.
- Locate the mapping for "ERP Sales Offices" and select the correct System Instance ID. Ensure that the ID mapping is maintained accurately.
- Restart the message or resend it from the external source.
- In certain instances, the message may fail again due to the presence of the special character "-". To resolve this, please ensure that the "-" character is represented by the proper Unicode (minus-hyphen, Unicode U+002D) instead of the non-breaking hyphen (Unicode U+2011). The two hyphens look identical in most systems.
Keywords
ERP Sales Offices, ID Mapping for Integration , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem
Product
SAP Cloud for Customer core applications all versions