SAP Knowledge Base Article - Public

3392010 - Error "ID mapping for external value XXX-XXXX of ERP Sales Office ID missing"


Receiving an error message "ID mapping for external value XXX-XXXX of ERP Sales Office ID missing" in the Administrator's Web Service Message Monitoring for service interface CustomerOrderReplicationIn.


  • SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Administrator
  2. Open Web Service Message Monitoring
  3. Find the error for the service interface CustomerOrderReplicationIn


ID mapping for the given ERP Sales Offices is not properly maintained.


  1. Navigate to Administrator -> ID Mapping for Integration -> Edit ID Mapping for Integration.
  2. Locate the mapping for "ERP Sales Offices" and select the correct System Instance ID. Ensure that the ID mapping is maintained accurately.
  3. Restart the message or resend it from the external source.
  4. In certain instances, the message may fail again due to the presence of the special character "-". To resolve this, please ensure that the "-" character is represented by the proper Unicode (minus-hyphen, Unicode U+002D) instead of the non-breaking hyphen (Unicode U+2011). The two hyphens look identical in most systems.


ERP Sales Offices, ID Mapping for Integration , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem


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