SAP Knowledge Base Article - Public

3392018 - Dependants national ID info is not saved when onboardee saves a draft of his data


When the onboardee enters the national ID details of the dependants in the PDC step and saved a draft. The details are not getting saved.


SAP SuccessFactors Onboarding

Reproducing the Issue

Login as the onboardee

Click on start PDC and navigate to personal information.
Click on details under family members
You can put in the national ID number and click continue.
Save draft.


  • Known issue. Needs code correction


  • The engineering team is working on a fix for the issue.
  • You may reach out to your account manager for fix date. The reference number is OBX-28563
    Kindly follow the KBA for a fix date


Dependant details , national ID , PDC , save draft , onboarding, OBX-28563 , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding 2305