Symptom
When the onboardee enters the national ID details of the dependants in the PDC step and saved a draft. The details are not getting saved.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
Login as the onboardee
Click on start PDC and navigate to personal information.
Click on details under family members
You can put in the national ID number and click continue.
Save draft.
Cause
- Known issue. Needs code correction
Resolution
- The engineering team is working on a fix for the issue.
- You may reach out to your account manager for fix date. The reference number is OBX-28563
(or)
Kindly follow the KBA for a fix date
Keywords
Dependant details , national ID , PDC , save draft , onboarding, OBX-28563 , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding 2305