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3392126 - Workflow send mail step does not work as expected


The workflow send mail step does not work as expected, the following scenarios may be faced:

  • Mail is only received in the SBWP document inbox, but not in the external e-mail account.
  • No mail is visible in either SOST or the SBWP document inbox.
  • Mail is present in the SOST send queue, but no corresponding email is found in the SBWP document inbox.



  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP


ABAP platform all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions ; SAP Web Application Server for SAP S/4HANA all versions


WF_GDPR, SWF_WORKFLOW, WFMSTD,  , KBA , BC-BMT-WFM , Business Workflow , Problem

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