SAP Knowledge Base Article - Public

3392272 - Hire Error "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support." when Centralized Services for Add New Employee is enabled - CS2H2023

Symptom

Error message is shown in HIRE UIs "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support."

When "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" is enabled via Company System and Logo Settings. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

Environment

SAP SuccessFactors Employee Central 

Reproducing the Issue

 

  1. Ensure "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" is enabled via Company System and Logo Settings. 
  2. Add a New Employee through a Hire UI
  3. On the final submit an error is shown:
    "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support."
  4. This may only be shown for some users in the system  or some hires, not all.

Cause

This error is occurring when the instance has a configuration issue where  a Global Information Entity is configured but does not have any enabled Fields.

For example gobalInfo_AUS is enabled but there are no fields configured or they are ALL set to Enabled = No:

This is not supported: 

Resolution

To resolve the issue: 

  • At least one field has to be enabled with visibility View or Editable. For the list of fields for each country please review the guide:
    Country/Region-Specifics for Employee Central 
  • If you do not wish to use Global Information for this country then the Global Information Country should be disabled.
  1. Navigate to Manage Business Configuration 
  2. Expand globalInfo
  3. Review each country and ensure:
    • At least one field has to be enabled with visibility View or Editable.
      OR
    • The element is disabled if you not wish to use it and if you don't have employees assigned to it.
  4. Save the changes 

See Also

SAP SuccessFactors What's New Viewer: Centralized Services Support for Hire and Rehire Including Fixed Term Contract

Keywords

KI2311, CS2H2023,  The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support, ECT-214694, CS20230006402273, INC6355493, add new employee, new hire, submit hire , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions