3392272 - Hire Error "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support." when Centralized Services for Add New Employee is enabled - CS2H2023

Error message is shown in HIRE UIs "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support."

When "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" is enabled via Company System and Logo Settings. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

SAP SuccessFactors Employee Central 

 

1. Ensure "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" is enabled via Company System and Logo Settings. 
2. Add a New Employee through a Hire UI
3. On the final submit an error is shown:
   "The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support."
4. This may only be shown for some users in the system  or some hires, not all.

This error is occurring when the instance has a configuration issue where  a Global Information Entity is configured but does not have any enabled Fields.

For example gobalInfo_AUS is enabled but there are no fields configured or they are ALL set to Enabled = No:

This is not supported: 

• At least one field has to be enabled with visibility View or Editable. 
• If you do not wish to use Global Information for this country then the Global Information Country should be disabled.
• More information on what fields should be enabled for each element can be found in the following KBA:
  2586311 - Manage Business Configuration: Which hris-elements must be enabled and configured for Employee Central

To resolve the issue: 

• At least one field has to be enabled with visibility View or Editable. For the list of fields for each country please review the guide:
  Country/Region-Specifics for Employee Central 
• If you do not wish to use Global Information for this country then the Global Information Country should be disabled.

1. Navigate to Manage Business Configuration 
2. Expand globalInfo
3. Review each country and ensure:
   • At least one field has to be enabled with visibility View or Editable.
     OR
   • The element is disabled if you not wish to use it 
4. Save the changes 

To allow time to do this you can temporarily disable "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" via Company System and Logo Settings. Please note this is planned to be universally enabled in an upcoming Release.

SAP SuccessFactors What's New Viewer: Centralized Services Support for Hire and Rehire Including Fixed Term Contract

KI2311, CS2H2023,  The HRIS element is disabled or has no fields enabled. Please contact your system administrator for support, ECT-214694, CS20230006402273, INC6355493, add new employee, new hire, submit hire , KBA , LOD-SF-EC-HIR , Hire & Rehire Wizards , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions