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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the steps to enable the creation of an individual customer record for inbound emails which are sent to your system via a specific email channel.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Email, Individual Customer, Inbound, Create, Auto Create, Auto Creation, Creation, Party, Email Address, Sender Address, Sender, Auto-create an Individual Customer, Flag, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , How To
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