SAP Knowledge Base Article - Public

3392324 - Username is getting changed/overridden by "PK Number" - Onboarding


External Users are unable to log in as username is getting changed/overridden to "PK Number" instead.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Open "Reset User passwords".
  2. Select external users from onboarding and/or Learning.
  3. All onboarding external users have login usernames as their PK-Number.


There's PersonalInfo Sync mapping in manage business configuration.


Remove the PersonalInfo Sync mapping in manage business configuration.

Example as below:

HRIS Sync Mapping - PersonalInfo.png


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SAP SuccessFactors Onboarding all versions