SAP Knowledge Base Article - Public

3392598 - 2H 2023: New Ask HR icon availability in the Mobile App

Symptom

You wish to know when the new Ask HR icon will be available in the SAP SuccessFactors Mobile App.

Environment

  • SAP SuccessFactors HCM Suite
    • Mobile App
    • Ask HR (ECSC)

Resolution

iOS
The new Ask HR icon will be available with the Production Release, starting on 17th November 2023.

Android
There is known issue being checked by the SF Engineering team, refer to KBA 3397040 - New Ask HR icon is not available on Android - SuccessFactors Mobile App.

See Also

Blogs:

User Group blog: Evolving the SAP SuccessFactors Employee Central Service Center Ask HR icon (int.sap)
Community: Evolving the SAP SuccessFactors Employee Central S... - SAP Community Groups 

Elevating HR Support: Unveiling the New AskHR Icon in SAP SuccessFactors Employee Central Service Center

What's New Viewer:
Announcement

KBA:
3384475 - SAP SuccessFactors Integrations Release FAQ – Second Half 2023 (2H 2023)    

Keywords

ask hr, askhr, ecsc, ec services center, ec services centre, BIS, Built-In-Support, icon, iOS, Android, app, mobile app, 2H 2023, 2311, release, production, preview, H2 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , LOD-SF-PLT-MOB , Mobile Issues , Product Enhancement

Product

SAP SuccessFactors HCM Suite all versions