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3392680 - ''Copy to New Ticket'': priority is not maintained from the original Service Ticket


When using the ''Copy to New Ticket'' option from a Ticket with "Urgent" priority, the new Service Ticket is created with "Normal" priority



SAP Service Cloud


Copy to New Ticket, Copy to Ticket, Priority, Urgent, High , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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