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3392741 - User Experience Monitoring Dashboard Showing No Data and Robot Log Show 401: Unauthorized Error

Symptom

User Experience Monitoring Dashboard is showing no data. In the Diagnostic Agent logs, you see an error in the eem.log:

[Thread[EEM WsNotifyQueue,5,main]] Error      com.sap.smd.eem.executor.wsnotify.WsNotifierST.doNotification notification call failed for URL http://<Solution Manager URL>:<PORT>/sap/bc/srt/scs/sap/ai_eem_bulk_notification_st?sap-client=#(user: SM_EXTERN_WS)
[EXCEPTION]
com.sun.xml.internal.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:310)
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:259)
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:217)
    at com.sun.xml.internal.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:130)
    at com.sun.xml.internal.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:95)
    at com.sun.xml.internal.ws.api.pipe.Fiber.__doRun(Fiber.java:1121)
    at com.sun.xml.internal.ws.api.pipe.Fiber._doRun(Fiber.java:1035)
    at com.sun.xml.internal.ws.api.pipe.Fiber.doRun(Fiber.java:1004)
    at com.sun.xml.internal.ws.api.pipe.Fiber.runSync(Fiber.java:862)
    at com.sun.xml.internal.ws.client.Stub.process(Stub.java:448)
    at com.sun.xml.internal.ws.client.sei.SEIStub.doProcess(SEIStub.java:178)
    at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:93)
    at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
    at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
    at com.sun.proxy.$Proxy125.aiEemBulkNotificationSt(Unknown Source)
    at com.sap.smd.eem.executor.wsnotify.WsNotifierST.doNotification(WsNotifierST.java:117)
    at com.sap.smd.eem.executor.wsnotify.WsNotifyQueue.doNotification(WsNotifyQueue.java:196)
    at com.sap.smd.eem.executor.wsnotify.WsNotifyQueue.access$300(WsNotifyQueue.java:32)
    at com.sap.smd.eem.executor.wsnotify.WsNotifyQueue$WsNotifyQueueRunner.run(WsNotifyQueue.java:266)


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Environment

Solution Manager 7.2

Keywords

EEM, UXMON, No script data information, SM_EXTERN_WS, 401: Unauthorized , KBA , SV-SMG-MON-EEM , End User Experience Monitoring , Problem

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