SAP Knowledge Base Article - Public

3392790 - Alphanumeric results in search bar while searching for employee name

Symptom

After getting instance refresh, whenever you type an employee name in the search bar, you get alphanumeric code instead of the full name of that user.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access customer instance
  2. Search for a employee name
  3. Check the results in alphanumeric code

Cause

This issue is caused because the feature "Enable name format" is flagged in provisioning.

Resolution

Disable the feature "Enable name format" in provisioning.

Keywords

"search bar" "code" "number and characters" "alphanumeric" "instance refresh" "provisioning" , KBA , LOD-SF-PLT-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HXM Core 2311