SAP Knowledge Base Article - Preview

3392818 - Backoffice credentials are not working

Symptom

The users got locked out from Backoffice despite giving correct credentials. 


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Environment

SAP Commerce cloud 2205 or higher

Product

SAP Commerce Cloud 2211

Keywords

Backoffice locked out, credentials not working, DB sync , KBA , CEC-SCC-CDM-BO-APP , Applications , Problem

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