3392875 - Curriculum Requirement - Pool of Items: Items already completed on assignment

The user was recently assigned a curriculum with a requirement to complete items from a specific item pool. However, when they access the requirement for the first time, the system shows that one or more items are already completed.

SAP SuccessFactors Learning

1. Access Learning as a user >
2. Go to the recently assigned curriculum requirement >
3. Check that there's one or more items already set as complete, although the curriculum was just assigned.

The user has completed the item(s) as a free-floating prior to the curriculum requirement assignment.

If the user completed the item before it got inserted in the curriculum requirement items' pool, then the system considers that completion towards the requirement completion.

For example:

1. User 1 completes the items A and B >
2. Later, a Learning Administrator creates a curriculum requirement in which the users have to complete 3 items out of 4 >
3. The Learning Administrator then ads the items A,B,C and D >
4. After linking them to a curriculum and assigning that curriculum to User 1, the system will consider that the User 1 already completed 2 items (A and B) out of the 3 necessary to complete that requirement.

This is the expected behavior.

For more options on how to handle this situation, review the following SAP Help Page entries: Adding Requirements | When to Use the "Number of Hours of Specified Hour Type from Pool of Items" Learning Requirement Type. Also check the KBA and SAP Help Portal Pages listed in the KBA's "See Also" section.

• Learning Requirements
• Allowing Users to Fulfill a Requirement with Learning Items from a Subset of Learning Items in a Curriculum
• 2499852 - Curriculum requirement is not showing complete

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