SAP Knowledge Base Article - Public

3392891 - Custom Query Is Not Available in the Home Page View

Symptom

You created a new query in the C4C view e.g. Accounts OWL view.

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Create a new query in the OWL.
  2. Open the Home Page View
  3. Create a new card
  4. Select Filter > Select the Object 
  5. The new query will no be visible in the home page view.

Cause

The system will validate any configuration made in the system in this scenario when the adaptation mode is opened.
Hence, the queries created without the adaptation mode won't be replicated to the home page tile view.

Resolution

1. Access the desired view.
2. Open the Adaptation Mode.
3. Create the Custom Query.
4. Save.
5. End the Adaptation Mode.
6. Go to the Home page view.
7. Create a new quick link card.
8. Select the Filter >Object> Query.

Keywords

query; custom card; home page; adaptation mode; , KBA , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer core applications 2308