SAP Knowledge Base Article - Public

3392971 - Save Button Missing in Configure Sections for Benefits: 2H 2023


Save button is missing in Configure Sections for Benefits in 2H 2023 release. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • Global Benefits
  • B2311

Reproducing the Issue

We can see the Save and Cancel buttons on the bottom of the page in instances that are in 1H 2023 release as shown below:

Buttons available in 1H2023

However, the buttons are missing in 2H 2023 release as shown below:

Buttons missing in 2H 2023


This is a defect in 2H 2023 release.


The fix for this issue is confirmed via a patch on MS2311p0 (14-Nov-23).


If this is a blocker in the meantime you can use the below workaround.

Workaround: You can use Import and Export tool to export Benefits Page Config object > Edit and Save in your local system > Import the zip file.


KI2311, b2311, cancel, INC6366752, BEN-14930, CS20230006450516, BEN-14930, PTCH-42371 , KBA , LOD-SF-EC-GBF , Global Benefits , Bug Filed


SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HXM Core 2311