Symptom
When replicate business partner from C4C via BusinessPartnerReplicationSelfInitiatedOut, in the outbound payload, <ReceiverSalesOrganisationID> missing although ID mapping already maintained.
Environment
Cloud for Customer
S/4HANA
Reproducing the Issue
1. Replicate business partner from C4C;
2. Check the outbound payload;
3. <ReceiverSalesOrganisationID> node missing from <SalesArrangement> node;
4. Check sales org assigned for the business partner, and ID mapping already maintained.
Cause
This sales org unit may have duplicate mappings. For example, one for sales org and one for sales office with same internal ID with same communication system.
This is not supported and was never supported. The ID mapping has to be unique.
Resolution
Need to correct the ID mapping data so that ensure unique ID mapping exists for the sales org.
See Also
Keywords
ReceiverSalesOrganisationID, BusinessPartnerReplicationSelfInitiatedOut , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem