SAP Knowledge Base Article - Public

3393038 - <ReceiverSalesOrganisationID> missing when replicate business partner from C4C


When replicate business partner from C4C via BusinessPartnerReplicationSelfInitiatedOut, in the outbound payload, <ReceiverSalesOrganisationID> missing although ID mapping already maintained.


Cloud for Customer


Reproducing the Issue

1. Replicate business partner from C4C;

2. Check the outbound payload;

3. <ReceiverSalesOrganisationID> node missing from <SalesArrangement> node;

4. Check sales org assigned for the business partner, and ID mapping already maintained.


This sales org unit may have duplicate mappings. For example, one for sales org and one for sales office with same internal ID with same communication system.

This is not supported and was never supported. The ID mapping has to be unique.


Need to correct the ID mapping data so that ensure unique ID mapping exists for the sales org.

See Also

2921918 - You Want to Remove the External ID Mapping for Business Partner


ReceiverSalesOrganisationID, BusinessPartnerReplicationSelfInitiatedOut , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem


SAP Cloud for Customer core applications 2308