SAP Knowledge Base Article - Preview

3393126 - SAP Service and Asset Manager application is not working after S/4 HANA system upgrade

Symptom

Since an upgrade to S/4 HANA system, users are not able to do a successful synchronisation with SAP Service and Asset Manager mobile application. The following error message can be seen in Gateway Error Log transaction (/N/IWFND/ERROR_LOG): 

"Metering service is required for application SAP_SERVICE_ASSET_MANAGER_XXXX"


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Environment

  • SAP Service and Asset Manager application (SSAM) 
  • S/4 HANA backend system 

Product

SAP Service and Asset Manager all versions

Keywords

sam ssam; metering; , KBA , MOB-APP-SAM , SAP Asset Manager , MOB-APP-MAO , Mobile Application Integration Framework , Problem

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