SAP Knowledge Base Article - Public

3393357 - Cannot perform KB Sync

Symptom

After Migration to Azure, when trying to perform manual KB sync, receiving error message: "Settings for KB Sync are not set for this tenant"

Environment

SAP SALES CLOUD CPQ connected with VCP

Reproducing the Issue

  1. Go to Setup and enter in Knowledge Base Diagnostics
  2. In Manual Synchronization, hit Execute Job
  3. Error will be displayed.

Resolution

You will need to enable the settings of Variant Configuration again, this can be done following next steps:

  1. Go to Setup and Enter in SAP Integrations
  2. Select SAP Variant Configuration and Pricing Provider Settings
  3. Hit save button
  4. Perform the same action for all 3 tabs: Authentication Settings, Base URLs, Knowledge Base Synchronization settings.

See Also

KB, Sync, Manual, Execute Job, CPQ, CPS, VCP, Azure

Keywords

KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023