Symptom
Internal hire is not able to view emergency contact and national id portlets in Personal Data Collection Step.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login system
- Proxy as Internal Hire
- Click on tile Provide your details to get onboarded
- Click on start
Result- Emergency contact/ national id portlets are not visible. - Click on My Employee Profile from Admin centre
Result- Emergency contact/ national id portlets are visible.
Cause
Not supported.
Resolution
Emergency contact and national id are not visible even with permissions granted as they are not supported, this is expected behavior on the system at the moment.
These portlets are visible only to New hire process.
Keywords
Supported, entities, onboarding, obx, obd, emergency, contact, national, id, internal, hire, process , KBA , LOD-SF-OBX-XBD , Crossboarding , How To
Product
SAP SuccessFactors Onboarding all versions