SAP Knowledge Base Article - Preview

3393453 - Agent Desktop: Interaction Log details not cleared after searching and confirming a new entity or Business Partner

Symptom

  • Agent Desktop Add-on in use.
  • User works on a task with interaction log details.
  • When user confirms another task, prior interaction log remains.
  • Expected: Automatic clearing of previous context information when switching tasks.


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Environment

  • SAP Service Cloud V1
  • SAP Sales Cloud V1
  • Agent Desktop Add-on

Product

SAP Cloud for Customer core applications 2308

Keywords

Service Cloud, Agent Desktop, AD, Interaction Log, context, not cleared, reset data, session, mixing, incorrect data, copy , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem

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