Symptom
- Agent Desktop Add-on in use.
- User works on a task with interaction log details.
- When user confirms another task, prior interaction log remains.
- Expected: Automatic clearing of previous context information when switching tasks.
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Environment
- SAP Service Cloud V1
- SAP Sales Cloud V1
- Agent Desktop Add-on
Product
SAP Cloud for Customer core applications 2308
Keywords
Service Cloud, Agent Desktop, AD, Interaction Log, context, not cleared, reset data, session, mixing, incorrect data, copy , KBA , LOD-CRM-SBS-AC , Agent Console Add-on , Problem
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