3393487 - Font colour not saved in Story Templates in SAP Analytics Cloud (SAC)

• Font color is not being saved in Templates.
• The issue only occurs with an Optimized Design Story.
• Other textbox styling attributes (border and background) are successfully saved in templates.

• SAP Analytics Cloud 2023.21

1. Create a Optimized Story
2. Add a textbox with some arbitrary text.
3. Change the font colour to an arbitrary color, let us pick red.
4. Save the story as a Template.
5. Open the template
6. Notice the font color is black and or the default colour.

• This situation occurs, when the font was previously used in the Story, but no longer exists in the system or has been deleted.

• To prevent this from happening, use one of the following options:

  • Ensure to not use the copy/paste from other document (like word) directly into the Story field's text.
    Instead, simply use the "Fonts" that already exist in the "Designer --> styling tab" of the Story.

  • Ensure you follow the steps found in the following SAP Knowledge Base Article when creating a Web Font:
    
    2953986 - How to set up Custom Web Fonts on SAP Analytics Cloud.

     

• For information on how to troubleshooting see custom font, see the following SAP Knowledge Base Article:

  2938762 - Troubleshooting Custom Fonts in SAP Analytics Cloud & SAP Digital Boardroom

• Create and Use Story Templates
• Video: Save Stories as Templates

story template font colour , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem