3393693 - Blank Technical Object Records Ignored During Service Transaction Creation in SAP S/4HANA Cloud Public Edition

When using APIs to create or update service transactions (such as Service Orders, Service Quotations, etc.), it is observed that blank technical object records are not retained after the transaction is saved.

Specifically:

• No equipment, functional location, product, or serialized product is maintained.
• Only the 'Main Object' flag is passed.
• In earlier releases, these blank entries were saved and visible.
• As of the latest behavior, they are no longer retained in the system.

• SAP S/4HANA Cloud Public Edition
• Version: 2308 and higher

A system enhancement introduced in SAP S/4HANA Cloud 2308+ changes how blank technical object records are handled:

• Records that only contain the ‘Main Object’ flag and no actual reference object data (e.g., equipment or product) are now treated as redundant.

With this enhancement:

• During creation or update of a service transaction, if a line item contains only the Main Object flag without any valid reference object, that line will be ignored.
• These empty technical object records will not be stored in the database.
• Only records with valid reference objects (e.g., equipment, serialized product) will be saved.

Important for API Users:

Review your integration payloads to ensure that only valid technical object data is passed. If the Main Object is used, ensure that accompanying reference object details are also included where applicable.

SAP S/4HANA Cloud Public Edition, Public Cloud, S/4HANA Cloud, service transaction, service order, service quotation, API, blank record, reference object, technical object, equipment, functional location, product, serialized product, main object flag, redundant line, database persistence, , KBA , CRM-S4-MD-EQM-2CL , S4CRM: Equipment (Public Cloud) , Product Enhancement