SAP Knowledge Base Article - Preview

3393693 - Blank Technical Object Records Ignored During Service Transaction Creation in SAP S/4HANA Cloud Public Edition

Symptom

When using APIs to create or update service transactions (such as Service Orders, Service Quotations, etc.), it is observed that blank technical object records are not retained after the transaction is saved.

Specifically:

  • No equipment, functional location, product, or serialized product is maintained.
  • Only the 'Main Object' flag is passed.
  • In earlier releases, these blank entries were saved and visible.
  • As of the latest behavior, they are no longer retained in the system.


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Environment

  • SAP S/4HANA Cloud Public Edition
  • Version: 2308 and higher

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP S/4HANA Cloud Public Edition, Public Cloud, S/4HANA Cloud, service transaction, service order, service quotation, API, blank record, reference object, technical object, equipment, functional location, product, serialized product, main object flag, redundant line, database persistence, , KBA , CRM-S4-MD-EQM-2CL , S4CRM: Equipment (Public Cloud) , Product Enhancement

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