SAP Knowledge Base Article - Public

3393761 - Alert effective date shown in the Manage alerts and notifications screen is a day earlier than the alert sent date

Symptom

Alert effective date shown in the Manage alerts and notifications screen is a day earlier than the alert sent date

Environment

SAP SuccessFactors Employee Central - Workflows and Alerts

Cause

Due to timezone offset, the Entity effective date and alert effective date were persisted by date part only and no time part and these are in UTC. hence it shows a day earlier in Manage alerts and notifications when customer timezone is different for example : CEST. <CEST which is 2 hours earlier than UTC >

Resolution

Our Engineering team shall enhance the code to handle the scenarios which are currently not supported.

Please watch this KBA for updates on enhancement or contact CSM/support hotline for status check mentioning enhancement ticket #ECT-226650

Keywords

ECT-226650, INC6221251, CS20230006018370, alert, effective date, sent date, alert effective date, Alert effective date, a day earlier, date, sent, Sent, timezone, offset, Manage alert and notification, Entity effective date , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions