Symptom
Alert effective date shown in the Manage alerts and notifications screen is a day earlier than the alert sent date
Environment
SAP SuccessFactors Employee Central - Workflows and Alerts
Cause
Due to timezone offset, the Entity effective date and alert effective date were persisted by date part only and no time part and these are in UTC. hence it shows a day earlier in Manage alerts and notifications when customer timezone is different for example : CEST. <CEST which is 2 hours earlier than UTC >
Resolution
Our Engineering team shall enhance the code to handle the scenarios which are currently not supported.
Please watch this KBA for updates on enhancement or contact CSM/support hotline for status check mentioning enhancement ticket #ECT-226650
Keywords
ECT-226650, INC6221251, CS20230006018370, alert, effective date, sent date, alert effective date, Alert effective date, a day earlier, date, sent, Sent, timezone, offset, Manage alert and notification, Entity effective date , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Product Enhancement