SAP Knowledge Base Article - Public

3394030 - "An application error occurred." raised when creating Time Recording Profile Visualization for some time recording profiles


An application error occurred, when creating time recording profile visualization for some time recording profiles.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


  • SAP SuccessFactors Employee Central - Time Sheet
  • SAP SuccessFactors Time Tracking

Reproducing the Issue

  1. Go to Manage Data.
  2. Select Time Recording Profile Visualization in Create New field.
  3. Select a Time Recording Profile for which to generate the visualization.
  4. Set Update Visualization and Focus on Time Type Group based on your end.
  5. Save.


This is a known defect worked on now.


The current plan with 2311p3 (Nov.9, 2023, before Production Release) is to reveal the root cause in the resulting pdf by showing the value as "<null>".
This way we can find the root cause and eventually harden the code further more to prevent such issues and show the proper values. 

This KBA will be updated with progress on the fix date.


KI2311, TIM-41383, visualization, graphic, manage data, time, recording, profile, ttr, tms, object, definition, time type group, TIM-37698, PTCH-42315 , KBA , LOD-SF-EC-TMS , Time Sheet , LOD-SF-TTR , Time Tracking , Known Error


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Time Tracking all versions