SAP Knowledge Base Article - Public

3394035 - Personal data Collection opens White screen/Blank screen


When the external user/onboardee starts the PDC step its opens to Blank screen


SAP SuccessFactors Onboarding 

Reproducing the Issue

  • Login to the application as onboardee.
  • Click on the start button for PDC.
  • The page opens to a blank screen.


The engineering team is working on permanent fix for the issue.

But below workaround can be followed :

1) Log in as admin
2) Go to theme manager
3) Select a theme and click on it to edit the theme
4) Open the External User Styles section
5) Remove footer text

See Also


Personal data collection , onboardee , blank screen , white screen , onboarding , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding 2311