SAP Knowledge Base Article - Public

3394035 - [Onboarding] Personal data Collection opens White screen/Blank screen

Symptom

When the external user/onboardee starts the PDC step its opens to Blank screen

Environment

SAP SuccessFactors Onboarding 

Reproducing the Issue

  1. Login to the application as onboardee.
  2. Click on the start button for PDC.
  3. The page opens to a blank screen.

Cause

One of the possible causes for the issue is due to incorrect Theme Manager configuration

Resolution

Please follow the below steps to resolve the issue:

  1. Log in as admin
  2. Go to theme manager
  3. Select a theme and click on it to edit the theme
  4. Open the External User Styles section
  5. Remove footer text

See Also

Keywords

Personal data collection, onboardee, blank screen, white screen, PDC, External User, Onboarding Checklist , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions