Symptom
When the external user/onboardee starts the PDC step its opens to Blank screen
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the application as onboardee.
- Click on the start button for PDC.
- The page opens to a blank screen.
Cause
One of the possible causes for the issue is due to incorrect Theme Manager configuration
Resolution
Please follow the below steps to resolve the issue:
- Log in as admin
- Go to theme manager
- Select a theme and click on it to edit the theme
- Open the External User Styles section
- Remove footer text
See Also
Keywords
Personal data collection, onboardee, blank screen, white screen, PDC, External User, Onboarding Checklist , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding all versions