Symptom
When the external user/onboardee starts the PDC step its opens to Blank screen
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the application as onboardee.
- Click on the start button for PDC.
- The page opens to a blank screen.
Resolution
The engineering team is working on permanent fix for the issue.
But below workaround can be followed :
Steps:
1) Log in as admin
2) Go to theme manager
3) Select a theme and click on it to edit the theme
4) Open the External User Styles section
5) Remove footer text
See Also
Keywords
Personal data collection , onboardee , blank screen , white screen , onboarding , KBA , LOD-SF-OBX-DC , Personal Data Collection , Problem
Product
SAP SuccessFactors Onboarding 2311