3394123 - IRT Completed with Warning "Tenant copy in Blob Storage Service (BSS) has the following status: Failed."

Symptom

Instance Refresh Tool completed with warnings:

The refresh on [Instance Name] was completed with the following warnings: 1. Tenant copy in Blob Storage Service (BSS) has the following status: Failed. This activity is to copy talent blob in BSS from a source instance to a target instance. 2. Rebuilding of the Solr indexes has the following status: Failed. This activity is to improve the search process in your target instance.

Environment

SAP Successfactors HXM Suite

Cause

There is an issue in some cases where BSS copy is getting set to failed incorrectly even when it has been successful in the backend and this leads to a failure of any post refresh task which should be run after this.

Resolution

Engineering are aware and they are working to resolve this warning, this KBA will be updated once fix date is confirmed.
In meantime, CPS can trigger SOLR indexing from our end in the event it has failed to run because of the BSS copy warning to complete the post refresh activities.
Please raise a ticket under LOD-SF-PLT-IRT

Keywords

COMPLETED_WITH_WARNINGS, BSS, Talent blob copy, SOLR indexing, IRT, Instance Refresh tool , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-PLT-REF , Instance Refresh , Problem

Product

SAP SuccessFactors HXM Suite all versions